Terms of use

  • Payments

The payment deadline for each sale is the one mentioned in the respective invoice or in a written agreement between the Company and the Customer. In case of exceeding the payment deadline, the Customer acknowledges that the Company will charge overdue interest (until full payment). No payment is recognized without a printed receipt of the Company's cash receipt or deposit into the Company's bank account. In the event that the Company accepts to receive checks from the Customer or his customers, this amount is credited to the Customer's account only temporarily, until the check is collected, otherwise this amount does not reduce his debt.

  • Tradition

The Customer acknowledges that due to the nature of the products there may be a deviation from the delivery dates mentioned in the commercial correspondence between them and waives any claim, unless otherwise agreed in writing.

  • Loading – Transport

The Customer and the carrier he has chosen are solely responsible for loading and stowing the products to be transported. The products are transported on behalf and at the risk of the Customer. For damages, alterations, losses or damages that may occur during the transport of the products or their packaging and also any accidents caused during the transport of the cargo due to any factor, to the carrier or to third parties, the Company bears no responsibility, and it is to the Customer the insurance of the transport in an insurance company under conditions of his choice.

  • Control and returns

Any dispute by the Customer regarding the quantity of delivered products is accepted only at the time of their receipt from the Company's facilities and not after the departure of the means of transport. Any disputes of the Customer regarding the quality, packaging or any other characteristics of the products are accepted for review by the Company only and as long as they are expressed in writing within 3 days from the date of receipt of the products and in any case before their use. Returns are accepted only upon written agreement with the Company and no later than 15 days from the day of receipt, and the returned products must be in the same condition as they were originally delivered. Because the Company's products are mainly natural materials, any variations in the products that the Customer will receive regarding the coloring, dimensions, thickness, hardness and in general of all their characteristics in relation to the possible sampling that has been done or to the photographic material and the Company's written descriptions or in any other way, are accepted by the Customer without any claim for compensation or right of return.

  • Storage – Use – Placement of Products

The Customer is solely responsible for the appropriateness of the storage space for the products and the Company bears no responsibility for any damage to the products or their packaging caused by the sun, cooling, temperature, humidity or any other factor. The Customer is solely responsible for how he will use the products. The security of use is solely the responsibility and diligence of the Customer and the end user. The Customer must draw the attention of whoever deals with the installation of the products to the fact that the welding materials (glue, cement, grout, etc.) that may be used should be suitable, because they are likely to cause corrosion, stains and various other damage to the products if they are not suitable or not used properly. The Customer acknowledges that the Company's products are mainly made of natural materials and for this reason natural corrosion occurs over time. For the installation of the products, all the laws and regulations in force in each country must be observed and in any case with the guidance of a special workshop chosen by the end user. The security of installation and use is solely the responsibility and diligence of the Customer and the end user. Where and how the products will be used is solely the choice and responsibility of the Customer and the end user.

  • Customer Information

The personal data of natural persons that you have declared to us are kept by our company exclusively for the needs of fulfilling our commercial transaction and are safe as our company applies procedures harmonized with the GDPR Regulation. For more information on the procedures and your rights, please visit our website www.lithoxoos.eu. The customer is obliged to inform the Company immediately in any case of a change in his details.

  • Force majeure

In the transactions between the Company and the Customer, the exemption rules due to force majeure apply, as they apply and are interpreted from time to time.

  • Competent courts

For any dispute arising from or in relation to the sale of products to a customer, the courts of Halkidiki are exclusively competent.